Cancellation Policy

Last updated: July 12, 2026

This Cancellation Policy explains how customers of The Popular Concepts ("we", "us", or "our") can cancel SaaS subscriptions and what happens after a cancellation request is submitted.

1. Scope

This policy applies to cloud-hosted SaaS subscriptions purchased directly from The Popular Concepts. Custom enterprise agreements may include additional terms defined in your signed service order.

2. How to Cancel

You may request cancellation by emailing hello@tpcsaas.in from your registered account email address. Include:

• Company or account name
• Primary contact person
• Subscription plan and billing cycle
• Preferred effective cancellation date

3. Monthly Subscriptions

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current billing period. No new charges are applied after the effective date, and partial-month refunds are not issued unless required by applicable law or your service order.

4. Annual Subscriptions

Annual plans remain active until the end of the prepaid term unless otherwise stated in your agreement. You may disable auto-renewal by submitting a written request at least 30 days before the renewal date.

5. Trial Accounts

Trial tenants can be cancelled at any time during the trial period without charge. Access ends immediately or at the scheduled trial expiry date depending on your onboarding setup.

6. Data Export and Retention

After receiving a cancellation request, we provide a reasonable window to export account data, message logs, and configuration details. Data retention after termination follows our Privacy Policy and your contractual obligations.

7. Effect of Cancellation

Once cancellation is effective:

• API keys and user access are deactivated
• Scheduled automations and outbound campaigns are stopped
• Support entitlements end according to your plan terms
• Outstanding invoices remain payable

8. Reactivation

Cancelled accounts may be reactivated within 30 days if infrastructure capacity is available. Reactivation requests are reviewed by our operations team and may require a new commercial agreement.

9. Refunds

Refund eligibility is governed by our Refund Policy. Cancellation itself does not automatically trigger a refund unless the criteria in that policy are met.

10. Contact

For cancellation support, email hello@tpcsaas.in or write to:

The Popular Concepts
225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai - 400067, Maharashtra, India