Omnichannel Inbox

Unified Chat

Give support and sales teams one inbox for WhatsApp, RCS, and web chat conversations with smart assignment and collaboration.

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Overview

Unified Chat removes channel silos. Supervisors can monitor queues, route conversations by skill, and coach agents in real time while customers enjoy consistent responses regardless of entry channel.

Key Highlights

  • Single workspace for cross-channel conversations
  • Queue rules based on topic, language, and priority
  • Canned responses with personalization tokens
  • Supervisor whisper, barge-in, and quality review tools
  • Customer timeline with prior interaction history

Popular Use Cases

  • Blended sales and support teams handling WhatsApp inquiries
  • Regional contact centers with language-based routing
  • High-volume campaign response management
  • Partner or reseller support desks with scoped access

Combine modules to build a complete communication stack on one SaaS foundation.

WhatsApp Business API

Launch verified WhatsApp conversations at scale with template governance, session management, and commerce-ready messaging flows.

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RCS Messaging

Deliver branded rich messages with carousels, verified sender identity, and interactive actions on supported Android devices.

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Agentic Bot

Deploy autonomous agents that understand intent, execute multi-step tasks, and transfer context to human teams when needed.

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