WhatsApp Business API

Launch verified WhatsApp conversations at scale with template governance, session management, and commerce-ready messaging flows.

Overview

Our WhatsApp Business API module gives product and operations teams a governed way to send notifications, run two-way support chats, and publish interactive experiences without managing Meta infrastructure directly.

Key Highlights

  • Template lifecycle management with approval tracking
  • Session-based conversational messaging and agent routing
  • Catalog, cart, and order update workflows for commerce teams
  • Media delivery with CDN-backed asset handling
  • Delivery, read, and failure webhooks for downstream automation

Popular Use Cases

  • Order confirmations and shipping alerts for e-commerce brands
  • KYC reminders and document collection for regulated industries
  • Appointment scheduling with interactive reply buttons
  • Customer support queues with bot-to-agent escalation

Combine modules to build a complete communication stack on one SaaS foundation.

RCS Messaging

Deliver branded rich messages with carousels, verified sender identity, and interactive actions on supported Android devices.

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Agentic Bot

Deploy autonomous agents that understand intent, execute multi-step tasks, and transfer context to human teams when needed.

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Unified Chat

Give support and sales teams one inbox for WhatsApp, RCS, and web chat conversations with smart assignment and collaboration.

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