Refund Policy

Our commitment to fair and transparent refund practices for all subscribers.

Last updated: July 12, 2026

At The Popular Concepts, we are committed to delivering high-quality enterprise communication SaaS services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our Platform subscriptions and related services.

1. General Policy

All subscription fees paid to The Popular Concepts are generally non-refundable unless explicitly stated otherwise in your service agreement or as outlined in this policy. We encourage all prospective customers to utilize our free trial period and demo sessions before committing to a paid subscription.

2. Free Trial Period

We offer a free trial period for eligible new accounts on our cloud-hosted SaaS plans. During the trial:

  • No charges are applied to your account
  • You may cancel at any time without any financial obligation
  • Access to trial features is provided at our discretion and may have usage limits
  • Upon trial expiration, you must subscribe to a paid plan to continue using the Platform

3. Subscription Refunds

3.1 Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing cycle has commenced. If you cancel your monthly subscription, you will retain access to the Platform until the end of the current billing period. No partial refunds are issued for unused days within a billing cycle.

3.2 Annual Subscriptions

Annual subscription plans may be eligible for a pro-rata refund under the following conditions:

  • Cancellation is requested within the first 30 days of the initial annual subscription
  • The refund request is submitted in writing to hello@tpcsaas.in
  • No violation of our Terms and Conditions has occurred
  • Usage has not exceeded the limits defined for the refund eligibility tier

After the 30-day window, annual subscriptions are non-refundable. You may cancel renewal for the subsequent term by providing 30 days written notice before the renewal date.

4. Service Credit

In cases where our Platform experiences downtime exceeding our 99.99% uptime SLA commitment, affected customers may be eligible for service credits rather than monetary refunds. Service credits are calculated as follows:

  • Downtime exceeding SLA threshold: credit equal to 10% of monthly subscription fee per incident
  • Extended downtime (more than 24 consecutive hours): credit equal to 25% of monthly subscription fee
  • Service credits are applied to the next billing cycle and are not redeemable for cash

5. Setup and Onboarding Fees

One-time setup, onboarding, and custom integration fees are non-refundable once the onboarding process has commenced. If onboarding has not yet started, a full refund may be issued upon written request within 7 days of payment.

6. Add-On Services

Fees for add-on services such as dedicated IP addresses, premium support packages, custom development, and additional API capacity are non-refundable once the service has been provisioned or delivered.

7. Exceptional Circumstances

We may consider refund requests outside the standard policy in exceptional circumstances, including:

  • Duplicate or erroneous charges due to a billing system error
  • Failure to deliver contracted services after repeated good-faith resolution attempts
  • Account termination due to a change in our service availability in your region

Such refunds are evaluated on a case-by-case basis at our sole discretion.

8. How to Request a Refund

To request a refund, please contact our billing team with the following information:

  1. Your registered account email and company name
  2. Invoice or transaction reference number
  3. Reason for the refund request
  4. Date of purchase and subscription plan details

Send your request to hello@tpcsaas.in with the subject line "Refund Request". We will acknowledge your request within 3 business days and provide a decision within 10 business days.

9. Refund Processing

Approved refunds will be processed within 7 to 14 business days. Refunds are issued to the original payment method used for the transaction. Bank processing times may vary depending on your financial institution.

10. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in immediate account suspension and may affect your ability to use our services in the future.

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to active subscribers via email.

12. Contact Us

For questions about this Refund Policy or to submit a refund request:

The Popular Concepts
225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai - 400067, Maharashtra, India
Email: hello@tpcsaas.in