Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: July 12, 2026

The Popular Concepts ("we", "us", or "our") operates the website tpcsaas.in and provides enterprise communication SaaS services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our Platform.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

  • Register for an account on our Platform
  • Fill out contact forms or request a demo
  • Subscribe to our communications
  • Contact our support or sales teams

This may include your name, email address, phone number, company name, job title, and any message content you submit.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies data

1.3 Platform Usage Data

When you use our SaaS Platform, we collect operational data necessary to deliver our services, including API usage metrics, message delivery logs, and account activity records.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our Platform and services
  • Process your account registration and manage your subscription
  • Respond to your inquiries and provide customer support
  • Send service-related communications and updates
  • Improve our Platform, products, and user experience
  • Monitor and analyze usage trends and platform performance
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Platform (hosting, analytics, payment processing) under strict confidentiality agreements
  • Messaging Partners: Channel providers (WhatsApp, RCS carriers) as required to deliver messaging services on your behalf
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • TLS 1.3 encryption for data in transit
  • Encryption at rest for stored data
  • Role-based access controls and multi-factor authentication
  • Regular security audits and VAPT testing
  • Complete audit logging for compliance investigations

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law, to resolve disputes, or to enforce our agreements. Platform usage logs are retained according to your service plan terms.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability where technically feasible
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@tpcsaas.in.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Platform and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or Platform notification. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

The Popular Concepts
225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai - 400067, Maharashtra, India
Email: hello@tpcsaas.in